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Customer Employee Organization

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  • Employee engagement — is a concept that is generally viewed as managing discretionary effort, that is, when employees have choices, they will act in a way that furthers their organization s interests. An engaged employee is a person who is fully involved in, and… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Organization — For other uses, see Organization (disambiguation). An organization (or organisation see spelling differences) is a social group which distributes tasks for a collective goal. The word itself is derived from the Greek word organon, itself derived… …   Wikipedia

  • Employee handbook — An employee handbook (or employee manual or staff handbook) details guidelines, expectations and procedures of a business or company to its employees.Employee handbooks are given to employees on one of the first days of his/her job, in order to… …   Wikipedia

  • Employee research — In organizational development (OD), employee research involves the use of surveys, focus groups and other data gathering methods to find out the attitudes, opinions and feelings of members of an organization.ee also* Employee survey *… …   Wikipedia

  • Air Traffic Organization — Infobox Government agency agency name = Air Traffic Organization logo width = 200px logo caption = FAA Logo formed = November 2003 preceding1 = dissolved = superseding = jurisdiction = Federal government of the United States employees = 35,000+… …   Wikipedia

  • Regional Health Information Organization — Regional Health Information Organizations (RHIOs) are key to the US National Health Information Network (NHIN). [ [http://www.whitehouse.gov/infocus/technology/economic policy200404/chap3.html White House website] Transforming Health Care: The… …   Wikipedia

  • Mutual organization — A mutual, mutual organization, or mutual society is an organization (which is often, but not always, a company or business) based on the principle of mutuality. Unlike a true cooperative, members usually do not contribute to the capital of the… …   Wikipedia

  • Flat organization — (also known as horizontal organization ) refers to a organizational structure with few or no levels of intervening management between staff and managers. The idea is that well trained workers will be more productive when they are more directly… …   Wikipedia

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